Personal Health Management

International Personal Health & Crisis Management

At Livaware, we act as dedicated case managers, advocates and planners ensuring every aspect of a client’s care journey is seamlessly coordinated. Our role goes beyond clinical oversight with you essentially paying to not need us. We are specialists at:

  • Streamlining complex care needs by managing schedules, liaising with medical teams, arranging home care services, and coordinating therapies to ensure continuity and efficiency.

  • Offering expert guidance on treatment options, aftercare strategies, and available resources. We empower patients and families with clear, actionable information to make confident, informed decisions.

  • Optimising care plans to avoid unnecessary expenses, such as prolonged hospital stays or redundant services, while delivering high-quality, home-based alternatives tailored to individual needs.

As case managers, we focus on alleviating the logistical, emotional, and financial stresses of care, letting patients and families concentrate on recovery and well-being. Whether overseeing local treatment or orchestrating complex international cases, our nurse-led team provides seamless, tailored support that addresses each individual’s medical and practical requirements. Think of it as the dedicated stewardship of a wealth manager—only for your health—where every detail is anticipated, coordinated, and resolved so you’re free to focus on what matters most.

Enhanced Patient Outcomes

By integrating our case management services with clinical expertise, we optimise care delivery and ensure better outcomes for patients.

Complex Care Navigation

Ensuring compliance with varying healthcare systems, we handle the complexities so teams can focus on clinical decision-making and patients on getting better.

Streamlined Communication

Acting as a single point of contact, we keep everyone informed at every stage of the patient’s journey, whether they are receiving care locally or internationally.

International Expertise

  • Navigating healthcare systems across multiple countries can be overwhelming.

    We manage every detail of cross-border care, including:

    • Collaborating with international healthcare providers to create cohesive treatment plans.

    • Ensuring continuity of care by liaising with local practitioners, specialists, and medical institutions.

    • Managing medical documentation, translation services, and regulatory compliance to ensure treatments are carried out smoothly and without delay.

  • Healthcare doesn’t stop at borders, and neither do we.

    Our dedicated team supports patients and their families with:

    • Streamlining the visa application process, including medical visas for extended treatments.

    • Coordinating travel logistics such as flights, accommodations, and ground transport to ensure a stress-free journey.

    • Providing guidance on navigating complex international insurance claims and securing pre-authorisations to minimise out-of-pocket expenses.

  • Access to the right care is critical, especially in urgent situations. We:

    • Tap into our global network to identify specialists and treatment facilities that align with the patient’s medical needs.

    • Conduct rapid yet thorough vetting to ensure providers meet international standards for quality and safety.

    • Arrange consultations and second opinions with leading experts to ensure the best possible outcomes for your patients.

  • When patients require transportation to their home country or specialised facilities, our affiliate memberships ensure global safety by:

    • Partnering with the worlds leading global rescue service and air medical teams to facilitate rapid, secure repatriation.

    • Providing medical escorts, including advanced life support-trained professionals, for patients requiring high-acuity care during transit.

    • Coordinating with local and international medical teams to ensure continuity of care throughout the transfer process.

Transformative Care Across Borders.

London > New York > Switzerland > London > Paris

In 2020, a 20-year-old New Yorker's life took a dramatic turn following a Lyme disease diagnosis, which triggered severe autoimmune responses. The path to finding effective management and support was fraught with misdiagnoses, misunderstanding, and mismanagement, leading to a significant emotional and physical toll. We flew in to provide not just medical support but a lifeline of understanding and personalised care. Through interventions that included medication management, nutritional guidance, and the arrangement of a private plane transfer to a specialised clinic, our approach was transformative.

The transition from morphine to medical cannabis, under careful supervision, marked a pivotal point in her treatment, offering relief and a path forward. Now thriving in Paris, the young woman's journey is a testament to the resilience of the human spirit and the profound impact of tailored, empathetic care. Her story reflects our commitment to comprehensive support, navigating complex healthcare landscapes and fostering independence in managing chronic conditions.

For Clients

  • Think of it as the dedicated stewardship of a wealth manager—only for your health—where every detail is anticipated, coordinated, and resolved so you’re free to focus on what matters most.

  • From facilitating international second opinions to arranging specialised treatments abroad, we handle the complexities of global healthcare navigation with unmatched expertise.

  • Through our established relationships with world-renowned medical institutions, we connect patients to top-tier clinicians, ensuring access to cutting-edge treatments and technologies.

  • Beyond clinical expertise, our team are trained to address the emotional and social dimensions of patient health, promoting overall well-being and adherence to treatment plans. We have an array of nursing, therapy and coaching staff available.

  • Our experienced clinical team provides around-the-clock support, ensuring every detail of care is managed with precision, empathy and competence.

For Clinical Partners

  • Utilising our proprietary MATRON framework, we conduct thorough biopsychosocial assessments to develop tailored care strategies, ensuring all aspects of the patient’s health and well-being are addressed. Our nurse-led team then create a strategy.

  • We ensure seamless healthcare coordination and communication. Our team handles everything from organising healthcare tests to facilitating multi-disciplinary treatment discussions. By prioritising clarity, we empower partners to make better informed health decisions.

  • Beyond clinical expertise, our nurses are trained to address the emotional and social dimensions of patient health, promoting overall well-being and adherence to treatment plans.

  • We oversee all aspects of care coordination, including scheduling consultations, managing travel logistics, and ensuring continuity of care between local and international providers.